Refund policy

Return and Refund Policy

At ArtofNepal, we take great care in creating, packaging, and delivering our artwork. Because our products are handmade and often created specifically for our customers, our return and refund policy varies depending on the type of artwork purchased.

1. Customized Portrait Paintings

All customized portrait paintings are made specifically according to the customer's requirements and reference photos.

  • No returns or refunds for personal dissatisfaction: Once a customized portrait has been approved by the customer and delivered, we do not accept returns or offer refunds if the customer dislikes the final artwork or changes their mind.

  • Corrections during the creation process: Customers may request corrections or adjustments while the painting is being created. We encourage customers to review the progress and communicate any changes before giving final approval.

  • Final approval: Once the customer approves the completed painting, no further changes, cancellations, or rejections based on personal preference will be accepted after delivery.

  • Damaged or incorrect orders: If a customized portrait arrives damaged, broken, or incorrectly packaged, or if the customer receives the wrong item, please contact us immediately. We will review the issue and arrange an appropriate resolution, which may include a replacement, correction, or refund.

2. Other Artworks and Paintings

For our regular paintings and other artworks, the following conditions apply:

  • No returns or refunds for personal dissatisfaction: We do not accept returns or offer refunds if a customer dislikes the artwork after receiving it or changes their mind.

  • Incorrect or misplaced items: If you receive an incorrect item or an item different from what you ordered, please contact us immediately. We will review the issue and arrange an appropriate resolution.

  • Damaged or broken items: If your artwork arrives damaged or broken, please contact us immediately with photographs of the item and its packaging. We will assess the damage and arrange a suitable resolution, which may include a replacement or refund.

3. Damaged, Incorrect, or Mispackaged Orders

Please inspect your order as soon as you receive it.

If your order is damaged, broken, incorrectly packaged, or different from what you ordered, contact us at artofnepal.mail@gmail.com as soon as possible.

Please provide your order number, photographs of the item, and any relevant details so we can evaluate the issue and determine the appropriate resolution.

Items must not be sent back without prior approval from our team.

4. How to Request a Return or Report an Issue

To report a damaged, incorrect, or mispackaged order, please contact us at:

Email: artofnepal.mail@gmail.com

Please include your order number, a description of the issue, and supporting photographs.

If your request is approved, we will provide instructions on how to proceed with the return, replacement, or other resolution.

5. Refunds

Refunds are only considered for eligible cases involving damaged, broken, incorrect, or mispackaged items, subject to our review and approval.

If a refund is approved, it will be processed through the original payment method. Please allow up to 10 business days for us to process the refund. Additional time may be required for your bank or payment provider to complete the transaction.

6. Exchanges

Exchanges are only considered for eligible cases involving damaged, broken, incorrect, or mispackaged items.

For customized portrait paintings, exchanges or corrections are not available due to personal dissatisfaction after final approval and delivery.

7. European Union Consumer Rights

For orders shipped to the European Union, mandatory consumer protection laws may provide additional rights, including a 14-day withdrawal period for eligible purchases.

Exceptions may apply to customized or personalized products and other items exempt under applicable law. Nothing in this policy is intended to limit any mandatory consumer rights.

8. Contact Us

If you have any questions about our Return and Refund Policy, please contact us:

ArtofNepal
Email: artofnepal.mail@gmail.com
Website: https://artofnepal.com