1. SHIPPING METHODS AND RATES
At Artofnepal, we offer a variety of shipping methods to accommodate your needs. Shipping rates and delivery times depend on the destination and the shipping method selected at checkout. Please review the shipping options available for your order before completing your purchase.
2. PROCESSING TIME
Orders are typically processed within 15 business days after receiving your payment. Processing times may vary based on the availability of the items and the shipping destination. You will receive a confirmation email with tracking information once your order has been shipped.
3. DELIVERY TIMES
Delivery times vary depending on your location and the shipping method selected. Estimated delivery times will be provided during checkout. Please note that delivery times are estimates and can be affected by factors such as weather conditions and carrier delays.
4. INTERNATIONAL SHIPPING
We offer international shipping to most countries. Customs duties, taxes, and fees may apply and are the responsibility of the customer. Please check with your local customs office for more information on these additional charges.
5. SHIPPING ADDRESS
Please ensure that the shipping address provided is accurate and complete. We are not responsible for delays or issues resulting from incorrect or incomplete addresses.
6. TRACKING YOUR ORDER
Once your order has been shipped, you will receive an email with a tracking number. You can use this tracking number to monitor the status of your shipment on the carrier's website.
7. DAMAGED OR LOST ITEMS
Please inspect your order upon delivery. If your item is damaged, defective, or if you receive the wrong item, contact us immediately at support@artofnepal.com. We will work to resolve the issue promptly.
8. RETURN SHIPMENTS
If you need to return an item, please refer to our Return and Refund Policy for detailed instructions. Return shipments should be sent to:
Return Address: Satghumti-16, Thamel
Kathmandu, Nepal
44600
Please contact us at support@artofnepal.com before sending any returns to receive a return shipping label and instructions.
9. SHIPPING POLICY CHANGES
We reserve the right to update or modify our shipping policy at any time. Changes will be posted on this page, and your continued use of our services constitutes acceptance of the updated policy.
10. CONTACT US
For any questions or concerns regarding shipping, please contact us:
Email: support@artofnepal.com
Phone Number: +447365759139
WhatsApp Number: +977-9761801023
